Last verified: November 9, 2026 against the official Help Scout pricing page. Tracking since August 31, 2026.
Help Scout Pricing Plans
| Plan | Monthly | Annual (per month) | Notes & key limits |
|---|---|---|---|
| Free | Free | Free | per user — Up to 5 users, 1 Inbox, 1 Docs site, 100 contacts/mo, 10 saved replies |
| Standard | $25 | $25 | per user/mo, billed annually — Multiple Inboxes, Live chat, SMS, WhatsApp, Instagram, Messenger, 1 basic SLA policy |
| Plus | $45 | $45 | per user/mo, billed annually — Advanced workflows, 2 advanced SLA policies, Secure customer portal, Unlimited AI Drafts, Round robin routing |
| Pro | $75 | $75 | per user/mo, billed annually — Unlimited workflows, Unlimited SLA policies, Multiple routing types, SSO/SAML, HIPAA compliance, 50 light users |
| Envoy Add-on | — | — | per resolution, pay per resolution on a monthly basis, 3-month free trial — AI assistant that instantly resolves customer requests, no dead ends, easy setup |
Prices in USD. “Annual” is the per-month price when billed yearly. “—” means the price is not published (custom quote or not shown on the official page).
Price Change History
No pricing changes detected since we began tracking on August 31, 2026. When Help Scout changes any plan price, it will be recorded here with the date we detected it.
Frequently Asked Questions
How much does Help Scout cost in November 2026?
Help Scout paid plans range from $25 to $75 per user, per month, plus a free plan. Verified against the official Help Scout pricing page on November 9, 2026.
Does Help Scout have a free plan?
Yes — Help Scout offers a free plan; paid plans start at $25 per user, per month. Verified on November 9, 2026.
When did Help Scout last change its pricing?
No pricing changes have been detected since tracking began on August 31, 2026. Our monitor checks the official page weekly.
How is this pricing data verified?
An automated monitor reads the official Help Scout pricing page every week; any change is confirmed with independent re-reads before being recorded. No prices are estimated or copied from third-party sources.
How We Track Help Scout Pricing
Our automated monitor checks the official Help Scout pricing page every week and records the published prices. When a price changes, the change is verified with a second independent read before being logged above. We do not estimate, average, or reconstruct prices from third-party sources — every number on this page was read directly from Help Scout’s own pricing page on the date shown.